How much does environmental cleaning cost?
Standard call-outs (needles, drug paraphernalia, light contamination) start from £350. Hoarder properties typically run £1,200–£4,000+ depending on property size, contents volume and contamination grade. Every job is quoted in writing after the on-site assessment with a fixed fee and a defined scope.
How long will the work take?
Most jobs run 2–5 days depending on grade. Severe hoarding cases with strip-out and reinstatement can run 7–10 days across two visits.
Will neighbours know?
Not unless they ask us directly - and even then we don't disclose the situation. Unmarked vehicles, plain workwear, no signage.
Can you work with social services or housing associations?
Yes - we regularly work alongside Wirral, Liverpool and Cheshire West safeguarding teams and a number of social-housing providers. We provide formal scopes and quotations in the format procurement teams expect.
What if the property has been undiscovered for weeks?
These cases require biohazard protocols - sealed PPE, RPE, controlled decontamination of all affected surfaces and fabric. We handle them as a combined environmental + trauma cleaning project, with the discretion the situation requires.
Do you keep anything found in a hoarded property?
We preserve documents, photographs, items of obvious value and items the family or occupant specifically asks us to protect. Disposal decisions are always made jointly, not unilaterally.
Is the work guaranteed?
Workmanship is guaranteed for 12 months on the decontamination element. Where ongoing contamination is a risk (e.g. continued pest pressure), we recommend an inspection at 90 days included in the fee.
Are you available out of hours?
Yes - our line runs 24/7 and we routinely mobilise within hours for biohazard or safeguarding situations.